Duties and Responsibilities:
The Patron Services Associate is responsible for processing patron ticket orders, exchanges, special ticket requests and donations received with ticket purchases, including cash handling, and accurate data entry. Customer service responsibilities include outbound calling, greeting all guests at The Philharmonic Center and handling patron issues and concerns. Weekly schedule is Monday through Friday 9 a.m. to 1 p.m. Estimated hours per week is 20-25 hours including concerts, some evenings and weekends.
The successful candidate will have a personal commitment to the arts including symphonic music, demonstrate the ability to work in a fast paced, high energy environment and manage multiple projects simultaneously. S/he will have excellent telephone and sales skills, possess a strong attention to detail, and good computer skills. S/he will be able to demonstrate a willingness to be a team player in a highly collaborative environment. Previous box office or customer service experience preferred.
Part-Time/Hourly. Benefits include paid vacation, holiday and sick leave.
Fort Wayne Philharmonic:
Now in its 76th season, the Fort Wayne Philharmonic is one of the most exciting performing arts organizations in Indiana, and during a renaissance in its service to the community and Northeast Indiana region. While the Philharmonic’s mission is to inspire and foster a lifelong love of classical music through performance and education, recent institutional advancement efforts have led the institution toward a whole new level of service. The Philharmonic employs approximately 58 full and part-time musicians and produces a nine-month concert season comprised of Masterworks, Pops, Chamber Orchestra, Family and Freimann Concert series. Fort Wayne Philharmonic musicians serve the community and region through a variety of concerts each year, including 375 education and community engagement performances throughout Northeast Indiana. Recent new efforts include a free July 4th concert at Parkview Field - Fort Wayne’s newest iconic patriotic tradition - and plans are underway to deploy the musicians of the Fort Wayne Philharmonic in a variety of non-traditional venues, in order to further the demographic breadth and scope of the organization’s reach and offerings.
Led by Music Director Andrew Constantine, the Philharmonic performances reach more than 200,000 people every season at the majestic Embassy Theater, the Auer Concert Hall, at various venues throughout the community, and in schools, nursing homes, community centers, and churches. The Fort Wayne Philharmonic is truly an orchestra of the future, with bold plans to reach deeply into the fabric of the community with exciting, entertaining and meaningful offerings.
The Fort Wayne Philharmonic reaches more than 39,000 young people and families through its extensive education and community engagement programs, including Ensembles in the Schools, PHIL Kids, Young People’s Concerts, and Club Orchestra - a novel El Sistema modeled collaborative program with 3 Fort Wayne Community Schools - inspiring and motivating young citizens of the future. Regional touring, donor cultivation, and board activities round out a busy performance schedule for the orchestra.
Open until filled
Send cover letter and resume to:
Ticket Operations and Sales Manager
4901 Fuller Drive, Fort Wayne, IN 46835.
No phone inquiries, please.